Online Purchase

Conflict Resolution 2.0 - Online Only
Class Price:	$15.00

This Conflict Resolution course is designed to equip Non-Emergency Medical Transportation (NEMT) professionals with the essential tools and strategies to manage and resolve conflicts effectively in their work environment. As NEMT services are crucial for transporting individuals with medical needs, maintaining a peaceful, supportive, and professional atmosphere is vital to ensure quality service and safety.

Participants will learn how to navigate conflict in various scenarios, including issues between drivers and passengers, passengers and family members, or between co-workers and management. Through real-world case studies, interactive exercises, and role-playing activities, this course focuses on practical conflict resolution techniques specific to the NEMT industry. The course also emphasizes clear communication, emotional intelligence, and the importance of maintaining a calm and empathetic demeanor when addressing sensitive situations. When you are in a management or leadership position, managing conflict between employees is crucial to your team's success. If it is not done properly, then you can end up escalating the issue. Or, if you choose to do nothing then the issue will not have closure which could affect the performance of your team. You should always use the following best practices when you manage conflict between employees.

This certification is valid for 2 years.