12-module course includes:
- Transporting Persons with Disabilities
- Adaptive Equipment
- Protection from Blood-borne Pathogens
- 3D Driver Safety Training (Defensive, Drowsy, and Distracted Driving)
- Pre and Post Trip Vehicle Inspections
- Accident and Incident Management
- Emergency and Evacuation Procedures
- Substance Abuse and Alcohol Misuse
- Workplace Discrimination and Harassment Awareness and Prevention
- HIPAA Privacy and Confidentiality Training
- Fraud, Waste, and Abuse Training
- Coronavirus (COVID 19) Education and Precautions Training
Test after each Module
Certificate of Training – 80% score to pass
Cursos en espanol
Module 1 - Transporting Persons with Disabilities
This course equips NEMT drivers and attendants with the skills to transport passengers with disabilities safely, respectfully, and in full compliance with the Americans with Disabilities Act (ADA). Trainees will learn about person-first language, disability awareness, and professional conduct when assisting passengers with visible and invisible disabilities. Participants learn how to provide inclusive, compliant, and compassionate service while maintaining the highest standards of safety and care.
Learning Objectives - By the end of this course, participants will be able to understand:
- The role and responsibilities of NEMT providers
- Americans with Disabilities Act (ADA) requirements and passenger rights
- Human rights and person-first language for respectful communication
- Intellectual, developmental, and invisible disabilities awareness
- Proper handling and acceptance of service animals
- Techniques for assisting and transporting passengers with diverse mobility needs
- Driver ergonomics, professionalism, and passenger assistance best practices
- Safe loading, unloading, and child transport procedures
- Guidance for Do Not Resuscitate (DNR) and End-of-Life transport situations
- Incident management and strategies for handling challenging situations
- Recognizing and reporting elder abuse
Module 2 - Adaptive Equipment
This course provides NEMT drivers and attendants with essential knowledge on the safe handling, use, and transport of adaptive and durable medical equipment (DME) used by passengers with disabilities or medical conditions. Participants will learn how to recognize different types of assistive devices, understand their functions, and follow proper procedures to ensure safety, comfort, and equipment protection during transport. Emphasis is placed on care, securement, and respect—ensuring passengers’ mobility devices and medical aids are handled properly while maintaining compliance with ADA and NEMT operational standards.
Learning Objectives - By the end of this course, participants will be able to:
- Develop an understanding of adaptive equipment, its use, care, and replacement needs.
- Identify common types of durable medical equipment (DME) and assistive technology (wheelchairs, walkers, canes, scooters, oxygen systems, etc.).
- Recognize health conditions and disabilities that require adaptive equipment for mobility and independence.
- Understand the importance and correct use of helmets for passengers with disabilities or seizure disorders.
- Safely transport and handle oxygen tanks and respiratory equipment in accordance with safety protocols.
- Properly secure adaptive equipment within the vehicle to prevent movement or damage during transport.
Module 3 - Protection from Bloodborne Pathogens
This course provides NEMT drivers, attendants, and support staff with essential information on how to protect themselves and passengers from exposure to bloodborne pathogens (BBP). Participants will learn what bloodborne pathogens are, how they are transmitted, and the steps to take to minimize risk during transport and cleaning tasks. Emphasis is placed on recognizing potential exposure risks in the NEMT environment, using personal protective equipment (PPE) correctly, and following safe work practices to prevent infection. The course also explains what to do if exposure occurs, including immediate response procedures and post-exposure reporting requirements.
Learning Objectives - By the end of this course, participants will be able to:
- Define bloodborne pathogens (BBP) and understand how they are transmitted.
- Identify workplace duties and scenarios that could expose NEMT workers to blood or other potentially infectious materials.
- Apply standard precautions and safe handling practices to prevent exposure.
- Use personal protective equipment (PPE) such as gloves, face shields, and masks properly.
- Understand how to handle contaminated materials, spills, and biohazard cleanup safely.
- Follow the correct steps after an exposure incident, including immediate first aid, documentation, and medical follow-up.
- Recognize the importance of vaccination (e.g., Hepatitis B) and compliance with OSHA’s Bloodborne Pathogens Standard
Module 4 - Substance Abuse and Alcohol Misuse
This course fulfills the U.S. Department of Transportation (DOT) annual requirement for one hour of substance abuse and alcohol misuse training for safety-sensitive employees. It provides NEMT drivers and staff with the knowledge to understand their responsibilities under federal regulations and company policy. Participants will learn about the effects of drugs and alcohol on safe driving, the company’s Zero Tolerance Policy, and the DOT’s Drug and Alcohol Testing Procedures. The training emphasizes the importance of maintaining a drug-free, professional, and safety-conscious workplace, including how to recognize prohibited behaviors and report concerns appropriately.
Learning Objectives - By the end of this course, participants will be able to:
- Fulfill the Department of Transportation (DOT) annual requirement for one hour of substance abuse and alcohol misuse training
- Understand a Company’s “Zero Tolerance” program based upon the DOT Drug and Alcohol Testing Procedures
- Explore the responsibility of each employee to help maintain an alcohol and drug free workplace and its prohibited behaviors
- Define a “Safety Sensitive” position
- Understand the random, reasonable suspicion, and post-accident substance abuse testing policy
- Learn the consequences of positive drug and alcohol testing results
- Understand the use of legal marijuana, CBD products, and prescription drugs
Module 5 – 3D Driver Safety Training (Defensive, Drowsy, and Distracted Driving)
This course provides Non-Emergency Medical Transportation (NEMT) drivers with the knowledge and skills to stay alert, focused, and safe on the road. Drivers will learn proven techniques for defensive driving, recognizing and preventing fatigue, and avoiding distractions that lead to accidents.
Learning Objectives - By the end of this course, participants will be able to:
- Understand and apply safe driving standards specific to NEMT operations.
- Demonstrate best practices for operating large, mobility-accessible vehicles safely.
- Apply the “Keys to Defensive Driving” to anticipate and avoid hazards.
- Review and follow the Rules of the Road and key traffic signs.
- Recognize how alcohol and drugs impair driving performance.
- Identify and prevent drowsy driving risks.
- Reduce distractions from technology, passengers, or external factors while driving.
Module 6 - Pre and Post Trip Inspections
This training module provides NEMT drivers with the knowledge and skills to inspect, maintain, and document vehicle readiness before and after each trip. Proper inspection ensures passenger safety, prevents costly mechanical issues, and supports compliance with state, DOT, ADA, and Medicaid transportation requirements. Drivers will learn how to identify potential hazards, complete the required Driver Vehicle Inspection Report (DVIR), maintain a clean and safe passenger environment, and understand the importance of regular preventive maintenance and communication with dispatch or fleet supervisors.
Learning Objectives - By the end of this course, participants will be able to:
- Understand the purpose and importance of pre- and post-trip vehicle inspections.
- Conduct a complete visual and functional inspection of the vehicle interior, exterior, and mobility equipment (ramps/lifts, securements).
- Document inspection results accurately using the Driver Vehicle Inspection Report (DVIR).
- Recognize and report safety issues or mechanical concerns before transporting passengers.
- Follow vehicle cleaning and sanitation procedures to maintain a hygienic, passenger-ready environment.
- Identify periodic maintenance requirements and the driver’s role in preventive upkeep.
Module 7 - Accident and Incident Management
This course provides NEMT drivers and attendants with the knowledge and procedures necessary to respond effectively and professionally to accidents and incidents in the field. Participants will learn how to distinguish between an accident and an incident, take immediate and appropriate actions to secure the scene, protect passengers, and report events accurately and promptly. The training emphasizes safety, calm communication, and compliance with company policy and regulatory requirements. Drivers will gain confidence in handling emergency situations, completing documentation, and following up with management or law enforcement when necessary.
Learning Objectives - By the end of this course, participants will be able to understand:
- Define the difference between an accident and an incident.
- Understand the impact of vehicle accidents on passengers, operations, and company reputation.
- Demonstrate how to control the scene of an accident safely and professionally.
- Follow proper procedures for medical emergencies and passenger care after an incident.
- Complete an accurate Accident and Incident Report in compliance with company and state regulations.
- Recognize the importance of timely communication, documentation, and follow-up after any event.
Module 8 - Emergency and Evacuation Procedures
This course prepares NEMT drivers and attendants to respond quickly, safely, and confidently during emergency situations involving elderly passengers or persons with disabilities. Drivers will learn how to recognize potential hazards, use emergency equipment properly, and follow safe evacuation procedures while maintaining calm, professional communication. The training emphasizes preparedness, awareness, and protection, helping NEMT professionals minimize harm and ensure every passenger’s safety during accidents, vehicle breakdowns, medical emergencies, or public health threats.
Learning Objectives - By the end of this course, participants will be able to:
- Identify risks specific to elderly passengers and individuals with disabilities in an emergency.
- Recognize potential emergency situations that may occur while transporting passengers.
- Demonstrate knowledge of emergency equipment, including fire extinguishers, first aid kits, and wheelchair lift safety features.
- Identify road hazards and environmental threats that can impact transport safety.
- Apply appropriate response steps during accidents, incidents, or vehicle breakdowns.
- Follow recommended evacuation procedures for passengers with mobility devices, prosthetics, or cognitive impairments.
- Implement infection control and COVID-19 precautions when assisting or evacuating passengers.
- Communicate effectively with dispatch, emergency responders, and passengers throughout the event.
Module 9 - Workplace Discrimination and Harassment Awareness and Prevention
This course provides transportation providers, dispatchers, and drivers with the knowledge and tools to recognize, prevent, and respond to discrimination, harassment, and human trafficking in the workplace and during passenger interactions. Participants will learn to identify sexual, racial, religious, national origin, and gender-based harassment, understand how such behaviors impact individuals and teams, and practice professional conduct that fosters respect and inclusion. The course also highlights the transportation industry’s role in identifying and reporting potential human trafficking situations.
Learning Objectives - By the end of this course, participants will be able to:
- Identify sexual, racial, religious, national origin, and gender-based discrimination and harassment.
- Understand how discriminatory or harassing behavior impacts individuals, teams, and workplace morale.
- Demonstrate professional and respectful conduct that fosters inclusion and safety.
- Recognize and appropriately report workplace or passenger-related incidents of discrimination or harassment.
- Understand the signs of human trafficking and the important role transportation professionals play in identifying and reporting it.
Module 10 - HIPAA Privacy and Confidentiality Training
This course provides NEMT professionals with essential knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and its impact on daily transportation operations. Drivers, dispatchers, and support personnel will learn how to handle client information responsibly, protect privacy, and comply with federal confidentiality standards.
Learning Objectives - By the end of this course, participants will be able to:
- Describe the key components and purpose of HIPAA.
- Understand privacy and security rules that apply to NEMT operations and staff with a legitimate “need to know.”
- Apply best practices to safeguard client health information during transport and communication.
- Recognize the responsibilities of employers and employees under HIPAA compliance standards.
- Promote a culture of confidentiality, trust, and accountability within transportation services.
Module 11 – Fraud, Waste, and Abuse
This training module provides NEMT providers, dispatchers, and drivers with essential knowledge and tools to recognize, prevent, and report Fraud, Waste, and Abuse (FWA) within Medicaid and Medicare programs. Participants will learn how to identify common FWA schemes, how it occurs in transportation services, understand their legal responsibilities under federal and state law, and promote ethical business practices that protect patients and public funds.
Learning Objectives - By the end of this course, participants will be able to:
- Define what constitutes Medicare and Medicaid Fraud, Waste, and Abuse (FWA).
- Recognize examples of beneficiary, transportation provider, and driver FWA practices.
- Understand how to use the Medicare and Medicaid Exclusion List to verify eligibility and compliance.
- Identify key state and federal laws that govern FWA prevention and enforcement.
- Apply best practices to prevent, detect, and report FWA through established procedures.
Module 12 – Coronavirus (COVID 19) Education and Precautions Training
This course provides NEMT drivers, attendants, and administrative staff with essential education on the prevention and control of Coronavirus (COVID-19) in transportation environments. Participants will learn how COVID-19 spreads, how to identify common symptoms, and how to apply safe work practices to protect themselves and passengers during daily operations. The training emphasizes infection control procedures, proper hygiene, use of personal protective equipment (PPE), vehicle disinfection, and compliance with current CDC, OSHA, and state health department guidelines.
Learning Objectives - By the end of this course, participants will be able to:
- Explain what COVID-19 is and how the virus spreads.
- Recognize common symptoms and understand when to report illness or exposure.
- Demonstrate proper hand hygiene and respiratory etiquette.
- Identify and correctly use personal protective equipment (PPE) including gloves, masks, and sanitizing products.
- Follow vehicle cleaning and disinfection protocols before and after passenger transport.
- Apply social distancing and ventilation measures when feasible.
- Understand company procedures for exposure reporting and return-to-work clearance.
- Support passengers safely while maintaining infection control and professionalism.
(770) 545-7222, ext 2
